Privacy Policy

Effective Date: 1-1-23
Last Updated: 4-16-25

This Privacy Policy describes how Vitality Health Matrix LLC (“Company”, “we”, “our”, or “us”) collects, uses, and shares information when you use our website: https://vitalityhealthmatrix.com (“Site”). By accessing the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information when you:

  • Make a purchase

  • Create an account

  • Sign up for our newsletter

  • Contact us

  • Use or browse the Site

Personal information may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (via secure third-party processor)

  • IP address and device information

Non-personal information may include:

  • Browser type

  • Pages visited

  • Time spent on site

  • Cookies and tracking pixels

2. How We Use Your Information

We use your information to:

  • Process orders and payments

  • Provide customer support

  • Send order updates and newsletters

  • Improve our products and services

  • Personalize your experience

  • Comply with legal requirements

If you opt-in, we may also use your email or phone number for promotional messages, including SMS (text) marketing. You can unsubscribe at any time.

3. Email and Text Marketing

By entering your phone number or email at checkout or through pop-ups/forms, you consent to receive marketing messages from us. These may include cart reminders, special promotions, and updates. Consent is not a condition of purchase. Message and data rates may apply.

To opt out of SMS: Reply “STOP” to any message.
To opt out of email: Click the “Unsubscribe” link in any email.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share data with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers

  • Marketing platforms (e.g., Klaviyo, Meta, Google Ads)

  • Website analytics tools (e.g., Google Analytics)

  • Legal or regulatory authorities, if required by law

All third-party partners are required to maintain the confidentiality of your information.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Store your preferences

  • Analyze site traffic

  • Provide relevant ads

You may disable cookies in your browser settings. Some features of the Site may not work correctly if you disable cookies.

6. Data Retention

We retain your personal information only as long as needed to fulfill the purposes for which we collected it, including legal, tax, accounting, or reporting obligations.

7. Your Rights

If you are a U.S. resident (including California):
You may request to:

  • Access or receive a copy of your personal data

  • Correct or delete your data

  • Opt out of the sale (we do not sell data, but we honor this option)

To exercise your rights, email us at: [email protected]

If you are a European resident (GDPR):
You also have the right to:

  • Withdraw consent

  • Object to processing

  • File a complaint with a data protection authority

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission or storage is ever 100% secure. Use the Site at your own risk.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.

10. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date. Continued use of the Site after changes indicates your acceptance.

12. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us:

Vitality Health Matrix
Mailing Only:
632 N. 2nd Street, Suite 576
Philadelphia, PA 19123

Text the Office: 215-298-9622
Email: [email protected]