Terms & Conditions

Effective Date: 1-1-23
Last Updated: 4-16-25

Welcome to Vitality Health Matrix (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of the website located at https://vitalityhealthmatrix.com (“Website” or “Site”) and the products and services offered by us.

By accessing or using the Site, you agree to these legally binding Terms. If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years of age to use our Site or make purchases. By using the Site, you represent and warrant that you are at least 18 years old or using the Site with the involvement of a parent or legal guardian.

2. FDA Disclosure

All product descriptions, usage instructions, and health-related statements on this website have not been evaluated by the U.S. Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease. The information provided on this Site is for educational purposes only and is not a substitute for professional medical advice. Always consult your physician before starting any supplement or wellness program.

3. FTC Compliance

We adhere to Federal Trade Commission (FTC) guidelines regarding health and wellness marketing. All testimonials and reviews reflect individual experiences and do not guarantee specific results. Compensation, partnerships, or affiliate relationships may be disclosed as required under FTC regulations.

4. Product Use & Safety

You agree that you are solely responsible for how you use any product purchased through the Site. Products should not be used by individuals with medical conditions or who are taking medication without consulting a healthcare professional. Discontinue use immediately and consult a doctor if any adverse reactions occur.

5. Subscriptions & Recurring Billing

If you enroll in a subscription:

  • You will be charged automatically at the interval stated at checkout (e.g., monthly).

  • You may cancel at any time before the next billing cycle by logging into your account or contacting us at [email protected].

  • By subscribing, you authorize us to charge your payment method on a recurring basis until cancellation.

6. Pricing, Orders, and Availability

All prices are listed in U.S. Dollars. We reserve the right to change product pricing or availability at any time without notice. We may cancel any order due to errors in pricing, availability, or suspicion of fraudulent activity.

7. Returns and Refunds

Please contact us for detailed information on eligibility, processing, and limitations. Refunds are issued only in accordance with our stated return policy.

8. Intellectual Property Rights

All Site content, including text, images, videos, logos, product names, and code, is the property of Vitality Health Matrix or its licensors and is protected under U.S. and international intellectual property laws. You may not copy, reproduce, or distribute Site content without our written consent.

9. User Conduct

You agree not to:

  • Use the Site for any illegal purpose.

  • Interfere with the Site’s security or functionality.

  • Upload or distribute malicious software or content.

Violation may result in termination of access and legal action.

10. Privacy Policy

Your use of the Site is governed by our Privacy Policy, which outlines how we collect, use, and share personal data in accordance with GDPR, CCPA, and other applicable privacy laws. By using this Site, you consent to our data practices.

11. CCPA Compliance (California Residents)

If you are a California resident, you have the right to request:

  • What personal data we collect and share.

  • That your personal data be deleted.

  • That we do not sell your personal data.

To exercise these rights, please email us at [email protected] or refer to our Privacy Policy.

12. Accessibility Statement (ADA Compliance)

We are committed to ensuring that our website is accessible to everyone, including individuals with disabilities. If you experience any difficulty accessing content or navigating the site, please contact us at [email protected] or text 215-298-9622 and we will make reasonable accommodations.

13. Third-Party Services

We may use third-party services such as payment processors, analytics tools, or email platforms. These providers have their own privacy policies and terms. We are not responsible for their practices but aim to partner only with compliant providers.

14. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising out of your use of the Site or purchase of products. Our maximum liability shall not exceed the amount you paid for the product in dispute.

15. Indemnification

You agree to indemnify and hold harmless Vitality Health Matrix, its affiliates, officers, employees, and agents from any claims, damages, losses, or liabilities arising out of your violation of these Terms or your use of the Site.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Pennsylvania, without regard to conflict of laws. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, and judgment upon the award may be entered in any court having jurisdiction.

17. Termination

We may suspend or terminate your access to the Site at our sole discretion, with or without notice, for conduct we believe violates these Terms or is otherwise harmful to other users or our business interests.

18. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting. Continued use of the Site after any changes constitutes your acceptance of the revised Terms.

19. Contact Information

If you have any questions about these Terms or need to reach us for any reason, you may contact us via:

Vitality Health Matrix
Mailing Only:
632 N. 2nd Street, Suite 576
Philadelphia, PA 19123

Text the Office: 215-298-9622
Email: [email protected]